Verizon Support Website Ranks Top 10
New York City-based Verizon Communications has been honored for operating one of the Ten Best Web Support Sites of 2009, by the Association of Support Professionals (ASP). Verizon's consumer support Website was the first entertainment/broadband company Website to be recognized on the Ten Best list.
"We are honored to receive such a prestigious award and to be recognized for our commitment to provide the best online service experiences for our customers," said Verizon Director of eCommerce Mark Studness. "Verizon customers receive outstanding online customer support when they use our interactive site. It takes their specific questions into consideration and provides an easy-to-use interface to find the answers."
Online service and support sites were judged by a panel of judges according to design and navigation, knowledge base and search implementation, overall usability, customer experience, and major site-development challenge. This year marks the 12th annual Ten Best Web Support sites competition.
"The Verizon site developers faced a challenge that they solved quite effectively - how to provide a single customer experience that works across a very wide range of products and customers," said ASP Executive Director Jeffrey Tarter. "This kind of integration is extraordinarily difficult to deliver, but Verizon shows that it can be done."
In July, the Association of Support Professionals will publish a book, "The Ten Best Web Support Sites of 2009," profiling this year's ten best websites.
What does Verizon's award-winning support side provide customers with? Users can get information on various subjects including television, broadband, telephone and wireless products and service. This tool guides customers through self-help procedures, and features:
- Verizon Community Forums integrate user discussion, encouraging greater participation.
- Immediate solutions and step-by-step support via chat, with an Ask Verizon virtual agent.
- Peer-to-peer communication about Verizon-related topics through community forums.
- Easy-to-find, information-rich support for Verizon's top product lines
- Television
- Phone Service
- Broadband
- Wireless